Application Support Representative
Company: VirtualVocations
Location: Irvine
Posted on: November 18, 2024
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Job Description:
A company is looking for an Assistant Technical Support
Representative to provide application support.
Key Responsibilities:
Serve as the first point of contact for associates, providing
high-level customer service
Document and resolve reported issues using a ticketing system and
knowledge base tools
Maintain relationships within the IT department and escalate
unresolved issues as needed
Required Qualifications:
0-2 years of relevant experience in a technical call center or
comparable education preferred
Basic SQL knowledge is required
Experience with call/chat interfaces and ticketing systems is
ideal
Basic understanding of general programming languages is
preferred
Experience using Oracle Cloud Infrastructure, EDI, and Microsoft
Office products is preferred
Keywords: VirtualVocations, Fountain Valley , Application Support Representative, Other , Irvine, California
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